Pk 399 Privacy Policy — Keeping Your Data Safe

01Introduction & Scope

Pk 399 is a trusted online gaming and Sports Betting platform in Bangladesh. We believe privacy is a fundamental right. This Privacy Policy applies to all members using the pk 399 website and mobile app.

By registering an account or using the pk 399 platform, you are considered to have accepted this Privacy Policy. Please read it carefully before registering. If you have any questions, our support team is always ready to help.

This policy applies solely to the pk 399 platform. Third-party websites and services have their own privacy policies, for which pk 399 is not responsible.

02What Data We Collect

Pk 399 collects various types of data to deliver and improve its services. A detailed breakdown is provided below:

Personally Identifiable Information

• Full name and date of birth.
• Mobile number and email address (if applicable).
• National ID number or passport number (for KYC verification).
• Address information.

Financial Information

• Mobile banking number (bKash, Nagad, Rocket).
• Records of deposit and withdrawal transactions.
• Bank account details (if applicable).

Technical Information

• IP address and device information.
• Browser type and operating system.
• Login and logout timestamps.
• Usage patterns and navigation history on the platform.
• Data obtained from cookies and similar tracking technologies.

03Use of Data

Pk 399 uses collected data solely for specific and legitimate purposes. Your data is never misused in any way.

• Service Delivery: For account creation, transaction processing, and managing your gaming experience.
• Identity Verification: To complete the KYC process for fraud prevention and anti-money laundering compliance.
• Customer Support: To resolve your issues and answer your questions.
• Security: To detect unauthorized access and suspicious activity.
• Legal Obligations: To meet regulatory authority requirements.
• Platform Improvement: To analyze usage patterns and enhance service quality.
• Contact: To send important updates, promotions, and notifications.

Pk 399 never shares your data with third parties for marketing or advertising purposes without your explicit consent.

04Data Sharing & Disclosure

Pk 399 may share your data with trusted third parties in certain circumstances. Such sharing is always for specific purposes and governed by strict security agreements.

Who Your Data May Be Shared With

• Payment Processor: With payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: Trusted service providers that support the operation of the platform.
• Law Enforcement: In cases of court orders or legal obligations.
• Fraud Prevention Agency: For the investigation of suspicious financial activity.

Third-party service providers may only use your data for specified purposes, and they are bound by strict confidentiality agreements.

05Data Security Measures

Pk 399 uses the latest technology and security measures to protect your data. Our security framework operates across multiple layers.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: An advanced firewall system blocks all unauthorized access.
• Two-Step Verification: Secure your account with two-factor authentication.
• Regular Security Audits: An external team of specialists conducts regular security testing.
• Data Masking: Sensitive data is masked before being stored in the system.
• Restricted Access: Only authorized personnel may access data on a need-to-know basis.

06Cookie Policy

Pk 399 uses cookies and similar tracking technologies on its website and app to help improve your browsing experience.

Types of Cookies

• Essential Cookies: Required to maintain login sessions and support core platform functionality.
• Performance Cookies: Used to analyze platform speed and performance.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To analyze user behavior and improve our services.

Most browsers give you the option to control cookies. However, disabling cookies may prevent some pk 399 services from functioning correctly. By continuing to use the platform, you are considered to have consented to our cookies policy.

07Data Retention Period

Pk 399 retains your data only for as long as necessary. Retention periods are determined by the type of data and the purpose for which it was collected.

Once the retention period expires, data is securely deleted or anonymized. However, if there are ongoing legal proceedings, data may be retained until those proceedings are concluded.

08Your Rights

As a pk 399 member, you have several important rights regarding your personal data. We respect all of these rights.

• Right to Access: You can find out what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Deletion: You may request deletion of your data unless a legal obligation applies.
• Right to Restrict Processing: You may request that data processing be paused in certain circumstances.
• Right to Data Portability: You may request a copy of the data we hold about you.
• Right to Object: You may object to certain types of data processing.

To exercise any of these rights, please contact the pk 399 support team. We will respond to your request as soon as possible, within a maximum of 30 days.

09Minor Privacy

Pk 399 is strictly for individuals aged 18 and above. We do not knowingly collect any data from minors.

• Age verification is carried out at the time of registration.
• If a member is found to be under 18 years of age, their account will be closed immediately.
• Any data collected from a minor will be deleted.
• If a parent or guardian believes their child's data has been collected, please contact pk 399 immediately.

10Policy Changes

Pk 399 reserves the right to update this Privacy Policy in part or in full at any time. The policy may be revised periodically to reflect changes in technology, law, or business requirements.

• Notifications will be sent to your registered mobile number or email address for any significant changes.
• The revised policy will take effect as soon as it is published on the website.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Check the "Last Updated" date at the top of the page to see whether the policy has been recently revised.

We recommend visiting this page regularly to stay updated on any changes.

11Contact Us

For any questions, concerns, or requests regarding the Privacy Policy, please reach out to the pk 399 support team. We will get back to you as soon as possible.

Your privacy is our top priority. pk 399 is committed to always being by your side and ensuring a safe, trusted gaming experience.

• Our support team is available 7 days a week, 24 hours a day.
• Privacy-related requests are typically responded to within 3–5 business days.
• Critical security issues are prioritized and resolved promptly.